It is Friday and it means it is time for some product updates! Our team has been working hard to bring you the best possible experience. Here are the latest improvements.
Missed previous update? Checkout last update!
Summary of Changes
Features and Improvements:
- 🤖📝 Automatically collect visitor information
- 🤖➡️👤 AI Agent tool to request Live Agents
- 🚧📊 WIP Prompt Evaluation
🤖📝 Automatically collect visitor information
Exciting news for businesses looking to streamline their lead generation process!
Our AI Agents have undergone an enhancement. They now possess the capability to automatically record user information and collect valuable leads on your behalf. The best part? This feature is activated by default, ensuring you're always in the loop with potential opportunities.
Moreover, during any interaction with the AI Agent, if a user happens to mention their contact email, our agent is on it. It will immediately capture this vital piece of data under visitor information.
The result? Less manual work for you, and a more efficient system of capturing opportunities.
🤖➡️👤 AI Agent tool to request Live Agents
Elevate your customer support experience!
Recognizing the significance of human touch in customer interactions, we've made an exciting improvement. Our AI Agent now boasts an advanced capability to detect when users are requesting a live agent.
We achieved this by equipping our agent with an internal tool designed to trigger a live agent request. This ensures the AI can analyze conversations in real-time and discern when a human touch is needed.
Unlike before, where live agent requests were a separate entity from the ongoing conversation, this new integration promises a more seamless transition. Your customers will always receive the right level of assistance, exactly when they need it.
🚧📊 WIP Prompt Evaluation
The right prompt for your agent can be a game-changer, contributing to 80% of its success!
In our ongoing mission to optimize user interactions, we're in the process of developing a cutting-edge tool designed specifically for evaluating prompts. Not only will this tool help you pinpoint the best-performing prompt, but it will also enable testing various outputs stemming from different prompts.
The end goal? To empower you with the insights you need, ensuring you can accurately evaluate what resonates and what doesn't, ultimately optimizing the user experience.
Your feedback is the driving force behind our product improvements, so keep it coming! We're always eager to hear your suggestions and ideas to make our platform even better. 💡🚀
Thank you for choosing ResolveAI!